Lucid Design Lab Privacy Policy
Last Updated: November 2025
Lucid Design Lab is committed to protecting the privacy and confidentiality of personal information collected from clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
We may collect personal information such as your name, email address, phone number, business name, project details, uploaded files, billing information, and website analytics data including IP address, cookies, and usage patterns collected through Google Analytics.
We collect personal information through contact forms, email communication, newsletter sign-ups, uploaded files, virtual meetings, phone calls, in-person meetings, and website analytics tools such as Google Analytics.
We use this information to respond to inquiries, provide quotes, deliver design and development services, coordinate communication, send newsletters if you subscribe, improve our website, manage project files, and prepare SEO-related elements such as sitemaps and metadata. We do not use personal information for unrelated purposes.
We use Google Analytics to gather non-identifiable website usage data such as IP address, browser type, device information, pages visited, time spent on the website, and referral sources. Google Analytics may store data on servers outside of Canada.
We do not sell or trade personal information. However, we work with third-party service providers including Webflow for website hosting, Figma for design file storage, Google Drive for file sharing, and email service providers. These services may store data outside of Canada and have their own privacy policies.
Personal information may be stored in email inboxes, Google Drive, Webflow servers, Figma storage, and internal devices. We retain personal information until you request deletion, unless required by law to keep it longer.
Under Canadian privacy law, you have the right to access your personal information, request corrections, request deletion, withdraw consent, and ask how your information has been used. You can contact us to make these requests.
We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.
Lucid Design Lab provides services within Canada and does not intentionally collect personal information from individuals outside Canada.
If you have questions about this Privacy Policy or wish to make a request regarding your personal data, you can contact us at raj@luciddesignlab.com or visit luciddesignlab.com.
We may update this Privacy Policy when necessary to reflect changes to our practices or legal requirements. The updated version will always include the revised date.
